Thank you for shopping with Alexander John HENDERSON. Specializing in trendy and durable apparel products for global shoppers, our brand adheres to standardized order fulfillment and cross-border logistics management. We dedicate ourselves to accurate order handling, careful garment packaging to prevent creases and damage, and efficient shipping arrangements to deliver all clothing items in pristine condition within a reliable delivery cycle.

1. Order Processing Time

All confirmed apparel orders will undergo manual inspection, quality verification and neat packaging within 1-3 business days after order confirmation, excluding weekends and statutory public holidays. During flash sales and peak shopping periods with surging order volumes, standard processing timelines may be slightly extended. We will send formal email notifications to customers if any notable shipping delays occur.

2. Shipping Fees and Delivery Estimates

Shipping fees for all clothing orders are dynamically calculated and clearly displayed on the checkout page prior to payment, ensuring full transparency of all logistics costs for every transaction.Estimated delivery times:Standard Shipping: 15 business daysAll listed delivery durations are estimated values and not guaranteed. Actual parcel arrival time may be affected by courier service disruptions, customs clearance procedures, extreme weather, global logistical bottlenecks and local public holiday arrangements.

3. Shipment Confirmation and Order Tracking

Once your apparel order is dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive parcel tracking information.Tracking details and real-time logistics updates will typically be activated and available for online inquiry within 24-48 hours after the shipping carrier completes parcel pickup and system registration.

4. Incorrect Address Liability Disclaimer

Customers are solely responsible for verifying the accuracy and completeness of their shipping address information during checkout to avoid delivery errors and package returns.Alexander John HENDERSON disclaims all liability for parcels misdelivered, undeliverable or returned due to incorrect or incomplete address details provided by customers. Any packages returned due to address mistakes will incur additional reshipping fees payable by the purchaser.

5. Lost and Damaged Parcel Resolution

If your clothing parcel is lost during international transit, please contact our customer support team within 7 days of your expected delivery date to initiate a logistics investigation.If your apparel items arrive damaged or poorly packaged upon delivery, please submit a support request within 48 hours of receipt. Clear photos of defective products and outer packaging are required for verification, and our team will assess and resolve the issue promptly.

6. Apparel Care Guidelines and Customs Terms

Each clothing product is equipped with professional care instructions for washing, drying and daily wear. Alexander John HENDERSON accepts no responsibility for garment damage, deformation or fading caused by improper cleaning, unauthorized alteration or personal misuse of products.All international apparel shipments may be subject to import duties, customs taxes and clearance fees required by destination country authorities. These extra charges are the sole obligation of the customer and are not included in product prices or standard shipping costs.

7. Contact Information

For any questions or clarification regarding this Shipping Policy and your order logistics status, please reach out to our professional support team via the official details below:Trade Name: Alexander John HENDERSONPhone number: +64 29 798 4988Email: info@futurenest.shopPhysical address: 233 Oswald Crescent, Wellington, WGN 6037, New Zealand

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@futurenest.shop. Please note that returns will need to be sent to the following address: 233 Oswald Crescent, Wellington, WGN 6037, New Zealand
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@futurenest.shop. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@futurenest.shop.