Shipping policy

Thank you for shopping with Alexander John HENDERSON. Specializing in trendy and durable apparel products for global shoppers, our brand adheres to standardized order fulfillment and cross-border logistics management. We dedicate ourselves to accurate order handling, careful garment packaging to prevent creases and damage, and efficient shipping arrangements to deliver all clothing items in pristine condition within a reliable delivery cycle.

1. Order Processing Time

All confirmed apparel orders will undergo manual inspection, quality verification and neat packaging within 1-3 business days after order confirmation, excluding weekends and statutory public holidays. During flash sales and peak shopping periods with surging order volumes, standard processing timelines may be slightly extended. We will send formal email notifications to customers if any notable shipping delays occur.

2. Shipping Fees and Delivery Estimates

Shipping fees for all clothing orders are dynamically calculated and clearly displayed on the checkout page prior to payment, ensuring full transparency of all logistics costs for every transaction.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are estimated values and not guaranteed. Actual parcel arrival time may be affected by courier service disruptions, customs clearance procedures, extreme weather, global logistical bottlenecks and local public holiday arrangements.

3. Shipment Confirmation and Order Tracking

Once your apparel order is dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive parcel tracking information.
Tracking details and real-time logistics updates will typically be activated and available for online inquiry within 24-48 hours after the shipping carrier completes parcel pickup and system registration.

4. Incorrect Address Liability Disclaimer

Customers are solely responsible for verifying the accuracy and completeness of their shipping address information during checkout to avoid delivery errors and package returns.
Alexander John HENDERSON disclaims all liability for parcels misdelivered, undeliverable or returned due to incorrect or incomplete address details provided by customers. Any packages returned due to address mistakes will incur additional reshipping fees payable by the purchaser.

5. Lost and Damaged Parcel Resolution

If your clothing parcel is lost during international transit, please contact our customer support team within 7 days of your expected delivery date to initiate a logistics investigation.
If your apparel items arrive damaged or poorly packaged upon delivery, please submit a support request within 48 hours of receipt. Clear photos of defective products and outer packaging are required for verification, and our team will assess and resolve the issue promptly.

6. Apparel Care Guidelines and Customs Terms

Each clothing product is equipped with professional care instructions for washing, drying and daily wear. Alexander John HENDERSON accepts no responsibility for garment damage, deformation or fading caused by improper cleaning, unauthorized alteration or personal misuse of products.
All international apparel shipments may be subject to import duties, customs taxes and clearance fees required by destination country authorities. These extra charges are the sole obligation of the customer and are not included in product prices or standard shipping costs.

7. Contact Information

For any questions or clarification regarding this Shipping Policy and your order logistics status, please reach out to our professional support team via the official details below:
Trade Name: Alexander John HENDERSON
Phone number: +64 29 798 4988
Email: info@futurenest.shop
Physical address: 233 Oswald Crescent, Wellington, WGN 6037, New Zealand